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Support

To complement our consulting services, Ideaca offers post-implementation support to both new and existing customers. To suit your business’ unique requirements, we offer a range of services from infrastructure support, to development and application support.

Our Approach to Support

Dedicated to keeping our customers satisfied, Ideaca’s support group can provide your business with:

• 24x7 access to our Canadian-based call centre
• Options to outsource your current application and infrastructure support services to Ideaca
• On-site and remote support capabilities
• Ability to log incidents by phone, email, or internet
• Training services

Our support services provide your business with the following benefits:

• Reduces your requirement for experienced, in-house resources
• Optimize your staff utilization for project activities while maintaining service levels
• Provides a visible and predictable request, issue and escalation structure
• Visible and predictable support costs

What Areas Can We Help With?

Service areas:

• Custom Development
• Base Application Support
  • Break / Fix support
  • Assist with minor enhancements and development
  • User support (“how to” & “why” questions)
  • Functional support for business analysis and configuration
• Infrastructure Support
  • Database performance monitoring and tuning
  • Application Infrastructure services
  • Operating System services
  • Server configuration
  • Network and hardware advisements
• Co-sourcing Arrangements
  • Outsource of application management and support to Ideaca
  • Can be inclusive of applications, database, hardware, network and hosting
  • Assessment of legacy systems for possible re-development or replacement
  • Technical design and implementation services

We have provided support to many industry leading companies, including: Suncor Energy, Walton International, ZCL, Aux Sable, Raymond James, ESI, Critical Mass.

To learn more about our call centre and support services, contact us online or call 1-866-816-4332 and ask to speak with an infrastructure support specialist.