To complement our consulting services, Ideaca offers post-implementation support to both new and existing customers. To suit your business’ unique requirements, we offer a range of services from infrastructure support, to development and application support.
What We Offer
Dedicated to keeping our customers satisfied, Ideaca’s support group can provide your business with:
- 24x7 access to our Canadian-based call centre
- Options to outsource your current application and infrastructure support services to Ideaca
- On-site and remote support capabilities
- Ability to log incidents by phone, email, or internet
- Training services
We have provided support to many industry leading companies, including: Suncor Energy, Walton International, ZCL, Aux Sable, Raymond James, ESI, Critical Mass.
To learn more about our call centre and support services, contact us online or call 1-866-816-4332 and ask to speak with an infrastructure support specialist.
What Areas Can We Help With?
Base Application Support
- Break / Fix support
- Assist with minor enhancements and development
- User support (“how to” and “why” questions)
- Functional support for business analysis and configuration
- Database performance monitoring and tuning
- Application Infrastructure services
- Operating System services
- Server configuration
- Network and hardware advisements
- Outsource of application management and support to Ideaca
- Can be inclusive of applications, database, hardware, network and hosting
- Assessment of legacy systems for possible re-development or replacement
- Technical design and implementation services
- Reduces your requirement for experienced, in-house resources
- Optimize your staff utilization for project activities while maintaining service levels
- Provides a visible and predictable request, issue and escalation structure
- Visible and predictable support costs