What We Offer

Dedicated to keeping our customers satisfied, Ideaca’s support group can provide your business with:

• 24x7 access to our Canadian-based call centre
• Options to outsource your current application and infrastructure support services to Ideaca
• On-site and remote support capabilities
• Ability to log incidents by phone, email, or internet
• Training services

We have provided support to many industry leading companies, including: Suncor Energy, Walton International, ZCL, Aux Sable, Raymond James, ESI, Critical Mass.

To learn more about our call centre and support services, contact us online or call 1-866-816-4332 and ask to speak with an infrastructure support specialist.

What Areas Can We Help With?

Custom Development

Base Application Support

• Break / Fix support
• Assist with minor enhancements and development
• User support (“how to” and “why” questions)
• Functional support for business analysis and configuration

Infrastructure Support

• Database performance monitoring and tuning
• Application Infrastructure services
• Operating System services
• Server configuration
• Network and hardware advisements

Co-sourcing Arrangements

• Outsource of application management and support to Ideaca
• Can be inclusive of applications, database, hardware, network and hosting
• Assessment of legacy systems for possible re-development or replacement
• Technical design and implementation services

Benefits

• Reduces your requirement for experienced, in-house resources
• Optimize your staff utilization for project activities while maintaining service levels
• Provides a visible and predictable request, issue and escalation structure
• Visible and predictable support costs