Our Practice

• Implementing CRM systems for over 10 years
• Over 40 Successful CRM implementations in Canada
• Ideaca’s Dynamics CRM group is one of the largest independently managed practices in Canada
• Microsoft Gold Certified Partner in CRM

The SRM Solution

Ideaca’s Stakeholder Relationship Management solution provides the resources and technology required to turn these guidelines into positive reporting results. SRM integrates facilities, projects and operations from various departments into a centralized system, providing secure relevant information at every professional level. This solution brings a balance between internal and external transparency satisfying stakeholders.

Ideaca’s Stakeholder Relationship Management solution is built upon the Microsoft Dynamics foundation. This allows for smooth integration with Microsoft Outlook and Microsoft Office; which ensures ease of use and an effective transition. Microsoft’s strong and reliable reputation combined with the creative and personal environment of Ideaca will provide a customized and tailored solution for your business that will meet your current social requirements.

Our SRM solutions can help you with:

• Segregation-{Read More}

  The issue of Data Silos continues to divide departments and corporations success. Use of spreadsheets, note books and varying processes make data collaboration difficult. SRM provides a solution that can integrate stakeholder information from relevant departments (ie. Corporate Communications, Government, Aboriginal and Community Relations) into one centrally accessible database.

• Uncertainty-{Read More}

  Constructing documents and ad hoc reports often cause confusion within stakeholder activity reports. SRM provides a framework and a systematic process to remove a majority of the confusion and streamlines reports to a template; easy production and precise summary of information.

• Inaccessibility-{Read More}

  Often in the fields of stakeholder relations information is stored “in people’s heads” or left behind in a notebook. This greatly increases risk and limits access. SRM provides a solution, by transferring the ideas and personal connections to an organization stakeholder connection, accessible to all employees.

• One Time Use-{Read More}

  Many companies divide up their operations into smaller projects and quick fix solutions allow for ease of use in this one situation. SRM allows all projects to function independently but still be connected to all crucial areas; strengthening the central database. SRM is able to keep all facets intertwined.

To learn more about our Stakeholder Relationship Management services, contact us online or call 1-866-816-4332 and ask to speak with an SRM specialist.

Benefits

Streamlines Communication and Improves Collaboration within the Organization (Across Departments, Geographies and from Year to Year)

• Results in Timeliness and Increased project efficiency.

Strengthens Stakeholder Identification; More Trust and Respect in Stakeholder Relationships

• Visual Representation, Ability to Track Movements, Linkages between employees and stakeholders

Proper Documentation of Engagement Activities

• Stakeholder reactions to press releases and media
• Records of campaigns and events
• Social Media Monitoring

Consistently Recent and Relevant

• Keeps data up to date, when a contact’s information is altered on the main system, all employees receive the change ; connection with outlook keeps all email up to date

Enhances Management’s Understanding of Stakeholder impacts on Facilities, Projects and Operations

• More accurate business processes leading to operational efficiency and more qualified decisions from the management team
• Provides a set protocol for dealing with reoccurring issues

Provides the Resources to confirm Social Responsibility Goals and Commitments are met

• Task Documentation, Dashboard Features, Accuracy of Reporting

Our SRM Capabilities

• Stakeholder Identification and Stakeholder Mapping
• Ability to utilize existing relations and cross reference networks and data
• Social Impact and Opportunity Analysis
• Assessments/Reviews, Mitigation processes, Conflict Resolution
• Indigenous Community Consultations
• Event and Media Relations
• Corporate Social Responsibility Reporting Practices
• Training, Sustainability and Continued innovative improvements