Ideaca helped us with a rapid implementation that mapped our business process to the technology. Their deep knowledge in the CRM space was instrumental to the success of this project.Jeff Kent
Customer Relationship Management
Ideaca has successfully implemented Microsoft Dynamics and SAP CRM solutions to many leading organizations in Toronto, Calgary, Edmonton and Vancouver and have learned when it comes to managing customers, every business is different in its approach. At Ideaca, we have developed valuable CRM best practices built around creative solutions. We address unique business challenges. Ultimately having a solid CRM is the backbone to managing your business needs. The end result is just that, results! Measurable ROI, tangible benefits and happy customers.
Our philosophy is to work together with our clients to see the big picture and focus on the people, process and technology. The goal is a heavy focus on user adoption. We know that your business is unique. Ideaca works collaboratively with your company using our phased and structured approach to successfully extend your existing Customer Relationship Management to all departments outside traditional Sales, Service and Marketing.
- Over 40 successful CRM implementations for customers across numerous industries
- One of the first fully certified Microsoft Dynamics CRM partners in Canada
- Certified partner delivering SAP CRM
Ideaca builds CRM solutions based on the way your company works.
With over 10 years of experience and 200 active consultants, our CRM Practice consistently delivers industry-leading solutions to a broad range of clients in Toronto, Calgary, Edmonton and Vancouver utilizing CRM technology. We have worked with Alberta Securities Commission, Cineplex, Absolute Software, Radiant Communications and Catalyst Paper.
What Areas Can We Help With?
- Sales Force Automation
- Stakeholder Relationship Management (SRM)
- Marketing Automation and Social Media tracking
- Case and customer service management
Cineplex implemented Microsoft Dynamics CRM to increase employee productivity and allow for a more proactive approach to customer service.
Alberta Securities Commission
Alberta Securities Commission, an Alberta Regulatory Agency, increases visibility and relationship management with xRM Solution for collaborative regulatory management.
Radiant Communications, ‘One stop shop’ provider of broadband services, provides cost effective and efficient service through entire customer lifecycle with a Microsoft Dynamics CRM solution.
For more CRM Success Stories, click here.
20 concise yet powerful lessons to ensure your CRM project starts off right.
Visit our Knowledge Centre to download insightful articles, whitepapers, webinars and videos.