Ideaca Knowledge Services to deploy Microsoft CRM for Absolute Software
Absolute Software, leader in PC Theft Recovery and Secure Asset Tracking™ selects Ideaca Knowledge Services to help improve sales success and deliver consistent, efficient customer service.
May 24, 2005. Vancouver, Canada
Ideaca Knowledge Services, a leading Canadian based consulting firm and Gold Certified Microsoft partner, announced today that Absolute Software (TSX-VEN: ABT), the leading provider of patented Computer Theft Recovery and Secure Asset Tracking solutions, has selected Ideaca to deploy Microsoft CRM to its Sales and Customer Service teams.
Absolute Software chose Microsoft CRM for its low total cost of ownership – flexible .NET architecture designed for rapid deployment and efficient, affordable configuration and maintenance. Microsoft CRM’s tight and seamless integration with Outlook allows users to work online or offline and access MSCRM functionality directly from within Outlook. This provides an easy to use and common environment for Absolute Software’s employees, helping ensure full user adoption.
By utilizing Microsoft CRM, Absolute Software can improve sales success and offer exceptional customer service by empowering employees with an accurate and complete view of their customer information. To provide exceptional service to their customers, Absolute Software’s service representatives can track customer requests, manage support issues from initial contact through to successful resolution, and provide superior and prompt service to ensure customer satisfaction. Absolute Software’s sales teams can shorten sales cycles and help improve sales success by leveraging easy to use forecasting tools and having accurate data at their finger tips.
“Microsoft CRM’s easy to use access via Outlook or the Web and familiar user interface will ensure high adoption rates among our local and remote sales staff. In addition, the tight integration to Outlook for sales and service components provides a complete 360 degree view of our customers, allowing us to make more informed business decisions and to provide consistent, effective service”, said Risa Zaleski, Director of Operations for Absolute Software. “Ideaca truly understands our business and we are pleased to have them as a strategic partner, leveraging their CRM expertise to ensure the success of this project.”
“In addition to the multiple benefits for Absolute Software’s sales and customer service teams, the flexibility of Microsoft CRM positions Absolute Software to help maintain their competitive advantage in the demanding high-tech sector and we are very pleased to be a key partner with them on this important initiative”, said Joe Horvath, Director of Sales, Ideaca Knowledge Services.
About Absolute Software
Absolute® Software Corporation (TSX: ABT) is the leader in PC Theft Recovery and Secure Asset Tracking™ with more than 500,000 subscriptions under management. The company’s uniquely patented Computrace® technology is optimized for remote and mobile users. Absolute Software provides organizations the ability to track their computing assets, manage leased computers, ensure software license compliance, deter computer loss, protect data and recover stolen computers. The company has key partnerships with global leaders, including Apple, Dell, IBM/Lenovo, Gateway, HP, and Toshiba.
www.absolute.com