Ideaca Knowledge Services delivers Microsoft CRM for Delta Controls
Delta Controls, “World leading developer and manufacturer of high quality native BACnet building automation systems” rolls out Microsoft CRM (MSCRM) from Ideaca Knowledge Services to help improve interactions with partners and deliver superior service support.
June 27 , 2005. Vancouver, Canada
Ideaca Knowledge Services, a leading Canadian based consulting firm and Gold Certified Microsoft partner, announced today that Delta Controls, World leading developer and manufacturer of high quality native BACnet building automation systems, has gone live with their implementation of Microsoft CRM (MSCRM).
Headquartered in Surrey, BC, Delta Controls works with an independent sales channel consisting of over 200 global partners to deliver their superior products to the market. Utilizing Microsoft CRM, Delta Controls account managers can have instant and remote access to a central repository of critical information, thus allowing them to more effectively manage distributors and help build stronger working relationships.
“Microsoft CRM allows us to securely reside critical information on our Delta servers and help eliminate the loss of data due to unforeseen circumstances or employee movement. This protects our account information and ensures the strategic future of our business” said Dean Mitchell, Manager of Business Integration, Delta Controls. “Following Ideaca’s proven implementation methodology, we were able implement a seamless solution that suits the specific requirements of our business”
“Microsoft CRM’s user friendly platform will allow current and new Delta employees to quickly and easily get up and running on a standardized platform that will help increase productivity and improve operational efficiency”, said Brian Bonnor, Consulting Manager, Ideaca Knowledge Services.
About Delta Controls
Delta Controls Inc. is the world leading developer and manufacturer of high quality native BACnet building automation systems, integrating HVAC, Lighting and Access. Since 1980, Delta’s building automation control products have been improving performance in commercial, retail & government buildings; manufacturing, transportation, sports and entertainment facilities; schools, universities and hotels. Delta’s commitment to the marketplace and its valued Partners is stated clearly in the company’s vision: Do It Right.
www.deltacontrols.com