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Connected Back Office Solutions with Microsoft Dynamics AX for Retail

As customers become increasingly digitally empowered, pressed for time and well informed about what they buy, retailers need proactive management to ensure customer-centricity. Finding ways to efficiently run your operations and save money while addressing customers’ needs is critical to the success of your business.

Proactive retailers have seen increased growth and profitability by:

  • Delivering connected experiences that set them apart from their competitors and foster lasting relationships with their customers
  • Reducing the administrative burden of store staff / managers, increasing customer focus and selling time
  • Improving sales productivity by reducing transaction time and enabling streamlined product lifecycle management, pricing management and inventory checks
  • Providing quality information to in-store staff about the customer that is currently being served
  • Driving rapid decision-making for key business stakeholders such as the ability to analyze and understand product sales and consumer trends and habits


Solution Highlights

The adoption of new technologies is increasingly recognized by best-in-class retailers to help overcome business challenges and execute against imperatives. An end-to-end retail solution built on the Microsoft Dynamics AX for Retail platform provides key capabilities to drive business benefits across your organization by:

  • Connecting departmental systems and data (Finance, Core Merchandising, Supply Chain, Customer Analytics) to provide an end-to-end view of your business
  • Providing access to real-time data to monitor key performance indicators
  • Enabling financial staff to effectively manage profits, store operating costs and supervise growth
  • Supporting marketing managers with data and tools to analyze and understand product sales and consumer trends
  • Ensuring category managers can monitor and manage margins, shrinkage
  • Supporting improved customer relations through flexible assortment management and clustering ensuring the “right product in the right place at the right price”

How Can We Help You?

Our experienced team of retail consultants coupled with our solution accelerators and an integrated software offering from Microsoft are all critical components to minimize your risk, optimize your performance and reduce your total cost of ownership.

For more information, please contact Gord Smith at gord.smith@ideaca.com or on the phone at 1-866-816-IDEA (4332) x5157.