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Energy & Utilities

With today’s growing population, energy demand is also expected to grow. This demand will see fluctuations in energy costs, as well as an overall shifting to cleaner and more sustainable forms of energy generation.

The ongoing pursuit of operational excellence and pressure to meet customer expectation in volatile markets, while dealing with an aging workforce and aging physical assets, forces Energy companies to focus on investments on technologies that ensure better use of assets and resources. Consequently, the need for smart investments directed toward IT-enabled innovation is readily apparent.

Our Approach to Energy & Utilities

At Ideaca, we offer solutions and services to help you enable the best practices for ensuring regulatory compliance, effective customer care and improved Stakeholder Relationship Management. Our solutions will enhance interactions among co-workers, customers, vendors and regulators across the utility value chain. These enhanced relationships increase efficiencies at every level of the utility operation to deliver innovative services, implement best-practice operations and enhance planning.

What Areas Can We Help With?

We have a proven track record with helping Energy and Utilities companies adapt to today’s economic environment. The following are some of the solutions that we have delivered:

Customer Self -Service Portals

Provide accurate and timely information demanded by customers

Ideaca’s Customer Self-Service Portal solution built on the Microsoft SharePoint platform provides a higher level of customer service with reduced costs and more accurate and timely billing. Our Customer Self-Service Portals reduces load on customer service department, increases customer visibility into time of use rates and understanding breakdown of utility bills, provides personalized usage and analytics to help customers manage their own power usage and carbon footprint and helps companies move more to customer driven information service model.


Financial Reporting for Regulatory Purposes

Support account hierarchies and reporting needs for Regulatory Reporting

With shifting regulations, the need for best practices around ensuring and demonstrating regulatory compliance is high priority for Energy and Utilities companies. Ideaca’s Financial report solutions and experience in this sector helps companies ensure that their reporting meets all Regulatory requirements as well as all aspects of the Finance function including streamlined time entry, billing and expense management, advanced project management, resourcing, budgeting, utilization reporting, time & expense capture, AR, AP and GL. Our solutions utilize and leverage Microsoft Dynamics AX and SAP All-in-One platform technologies.


Stakeholder Relationship Management

Better Identify, Analyze and Manage Stakeholders

A critical aspect of doing business for Energy and Utilities companies is the effective engagement of stakeholders. Yet many departments responsible for these important relationships struggle with their day to day processes, with no effective tools or software applications to support them. Ideaca’s Stakeholder Relationship Management (SRM) leverages core Microsoft Dynamics CRM functionality while shifting the focus from Customers to Stakeholders. It provides users the ability to track, analyze and report on key stakeholder data, while also supporting related stakeholder processes. Activity tracking of Communications and Interactions with Stakeholders is made simple and effective with the use SRM.


The Ideaca Energy and Utilities industry practice consistently delivers solutions to address the pressing challenges facing the Energy and Utilities industry. We have implemented solutions for many of the industry leaders in Canada including: PowerStream, Enmax, TransAtla and Alberta Energy and Utilities Board. With over 10 years of experience and 200 active consultants across Canada in Toronto, Kitchener, Edmonton, Calgary, Vancouver and USA, we have demonstrated success through our deep understanding of the industry.

To learn more about how you can demonstrate regulatory compliance, enhance customer care and improve Stakeholder Relationship Management, contact us online or call 1-866-816-4332 and ask to speak with one of our Energy and Utility consulting specialists.