Dynamics CRM 2011: A First Look:
Real life customer stories around the many uses of CRM and a first look at Dynamics CRM 2011
Featuring speakers from diverse industries utilizing CRM in different ways:
Delta Controls: Tracking Projects and Integrating CRM
Dean Mitchell, Manager IT
Radiant Communications: Using CRM as a Case/Service Management
Tool and Customer Portal
Adrian Byram, EVP AND CTO
Absolute Software: Executing and measuring Marketing campaigns
with CRM
Janina Kerkovious, Manager IT Applications
Dynamics CRM 2011
Tom Amerongen, CRM Practice leader, Ideaca
Microsoft Canada and Ideaca Knowledge Services, an award winning Microsoft Gold Certified Partner, invite you to attend an exclusive breakfast event on February 3rd. This collaborative meeting will bring together three organizations from diverse industries to talk about their different uses of CRM followed by a first look at Dynamics CRM 2011.
About the Speakers and Sessions
Dean Mitchell, Delta Controls
Delta Controls Inc. is the world leading developer and manufacturer of high quality native BACnet building automation systems, integrating HVAC, Lighting and Access system. Dean will speak on tracking projects with CRM and integrating it with other systems at Delta Controls.
Adrian Byram, Radiant Communications
Radiant Communications a comprehensive range of IP-based data communications services including the largest on-net DSL footprint across Canada & the US, T1 and E10/E100 fibre broadband, coupled with MPLS, IPSec, and SSL private networking. Adrian will talk about how Radiant is using CRM as a case/service management tool as well as a customer portal.
Janina Kerkovious, Absolute Software
Absolute Software specializes in software and services that provide an easy way to manage and secure computers. Janina will share how Absolute Software is utilizing CRM to conduct, track and measure their marketing campaigns.
Dynamics CRM 2011, Tom Amerongen, Ideaca
Dynamics CRM 2011 is here and the buzz has begun. Tom will provide a first look at Dynamics CRM 2011 and talk about some of new features/functions of both on-premise CRM and the MS hosted offering in the Cloud.
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Event Details
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Date/Location:
Thursday, February 3rd, 2011
8:00am – 11:00am PST
Microsoft Vancouver Office
Suite 1100, 1111 West Georgia
Vancouver, BC V6E 4M3
MAP
Agenda:
8:00am - 8:15am
Registration and Continental Breakfast
8:15am – 8:30am
Welcome and Introduction
8:30am - 9:00am
Delta Controls
9:00am - 9:30am
Radiant Communications
9:30am - 10:00am
Absolute Software
10:00am – 10:30am
Dynamics CRM 2011
10:30am - 11:00am
Wrap up and Q&A
About Ideaca
Ideaca is a Canadian based consulting firm that advises on, implements and supports business applications. Ideaca currently employs over 175 information technology professionals in their Toronto, Kitchener, Edmonton, Calgary, Vancouver and USA offices. Recognized globally for delivering innovative solutions, Ideaca focuses on Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Portals and Collaboration Tools, Custom Application Development, Business Intelligence, Application Infrastructure Solutions and Support Services.
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